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Shipping & Returns

How long does delivery take?

Many of our products are handmade to order. Therefore, delivery times are slightly longer than that of mass products or products from a catalog. Average delivery times
will be displayed on the product detail page.
If you require your delivery on a certain date, please convo us. A delivery date is only binding after our confirmation.

We deliver with DHL.
Shipment within Germany will be delivered within 1-2 business days.
Shipments abroad will be delivered within 4-11 business days.

How much is shipping?


For shipping in Germany we calculate a flat rate based on the total of your order.

Orders < 75,00 €
4,50 €
Order > 75,00 € free of charge

EU and other European countries


We calculate our shipping costs within Europe based on shipping weight. Depending on the shipping weight your shipping options will be shown. You can choose the shipping method most convenient for you

Additional Shipping Information

Part delivery

If, due to technical reasons, we must dispatch your order in partial shipments you will be charged for the postage only once.

VAT for Swiss customers and non-EU customers

Swiss customers and non-EU customers are not required to pay the German VAT (19%). The VAT will be levied by the respective country, usually through its customs authority.


Payment Types

•    instant payment
•    prepayment
•    PayPal

* only within Germany


Bank details
Holder: PomPom Manufaktur
IBAN DE 30830944950103223469
Volksbank Eisenberg/Germany

Please reference the invoice number as the reason for payment. For prepayment money transfers, please reference the order number.


Is the merchandise not to your liking or is it in any way defective, and you would like to return it? No problem! For returns from abroad, please contact our Customer Service Department for detailed information about how to accurately process the return.

Do you have any further questions?

Customer service
Tel. +49 5128 4098610